Onsite Commercial Handyman ModelTaking on the Telstra Portfolio in select in 2012, Intact Group were soon awarded the entire portfolio by mid 2013 with the awarding of the Sydney CBD portfolio due to the clear excellent service delivery being provided; Intact Group were the only contractor awarded that were actually able to carry through with the implementation proposed. Our kick start on the contract itself demonstrated Intact Group’s quality and capacity to service this demanding contracts, and go above and beyond where necessary; one week prior to contract commencement in Queensland, where Intact Group did not yet have an office or full roster of staff, the incumbent were unable to complete a high profile project for the client and walked off site. Intact Group were requested to complete the projects at 4pm that day and successfully did so with exceptional feedback from the client. Since engaging Intact Group, JLL and Telstra have been offered the below leverage and savings as a result of Intact Group’s innovative service model offering;
• R&M//PM for all Billi & Zip Units
• Generator Maintenance
• Network Sites & RM Coverage
• E&E, RCD & T&T Testing and Compliance
• Staff Relocations
NZ Compliance & Building ReportsIn 2016 Intact Group completed the Annual National Audit and Compliance review for the Auckland District Health Board, in association with JLL.
Scope of the project included investigation and reporting on;
• facilities compliance with NZ standards
• hazard identification
• building condition reporting
• earthquake EQ rating
Intact Group completed the inspection and reporting across all Auckland sites; providing portfolio details, recommendations and compliance matters as required within a 1 month period.
Regional Evacuation Board RolloutAfter kicking off with 30 sites throughout New South Wales, CBA felt comfortable with our delivery to replace signage in over 80 of their branches; mostly regional and super regional in all states and territories. Intact Group’s implementation was swift and effective with all branches on the expanded list attended to within a 45 day period, whilst also arranging for secure disposal of the removed signage throughout Australia.
Asset Audit and StandardisationIntact Group, for Apple Australia, completed in 2015 light standardization across all Apple retails stores throughout Australia. Due to the age of stores and differences in fit-outs many of the required lights were different throughout the sites; many being rare or aged further causing sourcing issues, and furthermore removing the ability to find cost efficiencies through standardisation.
Intact Group’s bulk re-lamp project provided Apple with a standardised fit-out, in turn ensuring cost savings from reduced call-outs for replacements, consistent and refreshed look across stores due to full illumination in lighting bays, reduced drain on Apple resources for staff and security costs, lighting rectification able to be completed ‘on-the-go’ due to complete and up-to-date asset details, and finally allows for the introduction of a cost-effective and efficient PPM schedule allowing accurate forecasting and reduction in ADHOC expenditure.